Reference

Know Where You Stand with kila88

Our legal terms set out what you can expect from us and what we expect from you when you access the platform. Eligibility, account conduct and data handling all depend on your local law and the regions we currently support — including Bangladesh where…

Jurisdiction-dependent accessAccount terms apply on registrationbKash, Nagad, Rocket covered under wallet policyData handled under our privacy termsContact us to raise any legal query
kila88 Know Where You Stand with kila88
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a specific question about our terms, your account status or how a policy applies to you, reach out through any of the channels below. We handle legal and policy queries separately from general account support so your question gets to the right team without delay.

Live Chat Open the chat window from your account dashboard. Legal queries are flagged and routed to our policy team rather than general account support.
Email Support Send a detailed message to our support address. Include your account reference and the specific term or clause you are asking about for a faster response.
Help Centre Our help centre carries plain-language summaries of key policy areas — account eligibility, wallet use and data requests — available from any mobile browser.
HOW WE HANDLE POLICY

Open Account Data, Security and Your Rights

We take the handling of your account data seriously. Every section below reflects how we actually operate — not just what the policy document says. If anything here raises a question, our support team is the right place to start.

Data Retention

We keep your account and transaction data for the period required under applicable law. You can request a summary of what we hold by contacting our support team with your account reference.

Cookie Policy

Cookies on kila88 track session activity and login state. You can adjust cookie preferences through your mobile browser settings at any time without losing access to your account.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, contact us immediately and we will lock the account while we investigate.

Requesting Changes

To update personal details, correct account information or request deletion of your data, raise a ticket through live chat or email. We aim to action verified requests promptly.

Common Legal Questions from Our Account Holders

These are the questions we actually receive about our legal terms, eligibility and account policies. If yours is not here, use live chat or email to get a direct answer from our policy team.

Access depends on your local law and the eligible regions we support at the time. You are responsible for confirming that using the platform is lawful in your location before creating an account.

Funds held in your account wallet at the point of suspension are subject to our terms. We review each case individually. Contact our support team with your account reference to begin the process.

Send a data request via email or live chat, including your account reference and the type of data you want. We verify your identity before releasing any account or transaction records.

You can request account closure and data deletion by contacting our support team. Some records are retained for the period required by applicable law even after an account is closed.

We update our terms when the service changes or when legal requirements shift. We notify account holders of material changes. Continued use after an update constitutes acceptance of the revised terms.

Raise a formal dispute through our live chat or email channel. Legal and policy queries are handled by a separate team from general account support to keep the process clear and fair.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.